The Library
Browse Every Prompt
Filter by platform, role, function or prompt type. Save the ones you want, copy them straight into your favourite AI tool.
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FunctionAll functions
Prompt typeAll types
Lost-in-transit reply with clear next steps
Reply when a parcel never arrived and tracking has stalled. Acknowledges, lays out the plan, offers an interim solution, and commits to a follow-up date.
Faulty product apology + replacement reply
A specific apology for a genuinely faulty product. Names the fault back, offers a clear next step, and keeps the customer.
Refund request — fast, empathetic reply
A two-paragraph reply that approves (or explains) the refund without making the customer feel like a problem. Saves both sides time.
Daily clinical notes agent
End-of-day workflow: paste your scribbled notes from each session, agent returns clean SOAP-format notes ready to copy into Cliniko/Halaxy/PowerDiary.
Lapsed-client recall agent
Pulls clients who haven't booked in X weeks, segments by reason, drafts the right recall message for each (gentle for grief, direct for routine).
Medicare / private health rebate agent
Helps explain to a client what their rebate will be (Medicare CDM, MHCP, private health), confirms eligibility, drafts the receipt + claim instructions.
Subjective wellbeing check-in agent (between sessions)
For psych or coaching practices: an automated weekly between-session check-in that surfaces drift before the next session, decides when to escalate.
Cancellation + no-show recovery agent
When a client cancels late or no-shows, this agent decides whether to charge, drafts the right reply, schedules the reschedule.
Group/family session prep agent
When the next session involves family, partner, or a group: helps plan the structure, anticipates dynamics, drafts the consent + ground-rules conversation.
Negative review response agent
Multi-step agent for handling a 1-2 star review: triage severity, draft response, plan offline recovery, decide if a refund/credit is warranted.
Warranty + callback management agent
Triages incoming callback requests (warranty vs not, urgent vs not), drafts the response, schedules the visit, decides if a charge applies.
Customer complaint about workmanship — empathetic acknowledgement
Sent within hours of a customer complaint about the quality of work. Acknowledges, doesn't argue, sets a clear next step.
End-of-job thank-you with payment reminder
Sent the day a job wraps. Thanks the customer, confirms the work, includes the invoice + payment terms in a friendly way.
"Running late, here's the new ETA" SMS
Short customer-friendly text when you're running late to a job. Doesn't make excuses, gives a real new arrival window.
Difficult feedback message — when client isn't doing the work
Honest, kind message when a client isn't following through. Names what you've noticed without shame, gives them an out.
Reschedule request from coach side
When you need to move a session yourself. Acknowledges the inconvenience, offers concrete alternatives, no over-apologising.
Re-engagement email for a lapsed client
Warm, low-pressure email to a client who's gone quiet. Doesn't shame, doesn't push.
Telehealth session reminder + tech check
Sent the morning of a telehealth session. Confirms time, includes the link, and a 1-line tech check.
SOAP note formatter from session notes
Turn your scribbled session notes into a clean, properly-structured SOAP note ready to paste into Cliniko, Halaxy or your records.
Goal-review session progress note
Structured note for a session focused on reviewing client goals (typically every 4-8 sessions). Captures what's changed and what's next.
Last-minute cancellation reschedule SMS
Short text when a client cancels last-minute. Acknowledges, doesn't shame, offers reschedule options.
Recall SMS for a lapsed client
Short, low-pressure text to a client who hasn't booked in a while. Doesn't sound automated, doesn't push.
Tenant maintenance request acknowledgement
Quick reply when a tenant logs a maintenance issue. Confirms receipt, sets expectations on next steps.
Apology email when something went wrong
Service-recovery email after a stuff-up. Owns the mistake, says what you're doing about it, offers something to make it right.
Reply to a customer upset about a price increase
Honest, calm response when a regular customer pushes back on new prices. Doesn't apologise for the increase, but doesn't lecture either.
Holiday or short-closure announcement
Friendly notice for shop window, social media, or auto-reply. Includes when you're back, what to do in the meantime, and (optional) why.
Thank-you message after a sale (that doesn't feel like spam)
Short, personal thank-you for after-sale follow-up. Builds repeat customers without sounding like a marketing email.
Reply to a one-star review (without sounding defensive)
Calm, professional reply to a negative Google or Facebook review. Acknowledges the issue, doesn't blame the customer, invites them offline to fix it.
Workflow: support escalation workflow
Escalates support tickets that need engineering, product, or executive attention.
Workflow: 'should I take this customer call' triage
Decides whether the founder should take a specific customer call.
Workflow: customer email auto-categoriser
Categorises incoming customer emails to the right inbox + drafts replies for predictable categories.
Workflow: customer satisfaction trigger response
Triggers tailored responses to customer satisfaction scores (CSAT, NPS, etc.).
Workflow: customer success quarterly business review
Generates the QBR for each strategic customer with metrics, value delivered, and next steps.
Workflow: customer health → automated CSM playbook
Triggers automated CSM plays based on customer health signals.
Workflow: customer-facing FAQ generator
Generates a customer-facing FAQ from real support tickets + sales objections.
Workflow: monthly NPS run
Runs a monthly NPS survey + segmented analysis + action loop.
Workflow: customer success kick-off (per new customer)
Runs the kickoff process for every new customer to set up for success.
Workflow: cancellation save flow
When a user clicks cancel, runs a multi-step save flow with reason-specific responses.
Workflow: customer review response bot
Drafts personalised responses to public reviews on App Store, G2, Trustpilot, etc.
Workflow: sales-to-CSM handoff coordinator
Generates the handoff doc + kickoff plan when a deal closes from sales to customer success.
Workflow: customer success daily briefing
Generates a daily briefing for CSMs covering at-risk accounts, expansion signals, and tasks.
Workflow: support ticket triage + draft-reply system
Multi-step workflow that classifies, prioritises, and drafts replies for incoming support tickets.
Workflow: customer health score + intervention
Calculates customer health scores, identifies at-risk accounts, and triggers tailored interventions.
Workflow: NPS detractor follow-up
Routes NPS detractors to the right human within 24h with a personalised outreach.
Workflow: knowledge base auto-updater from solved tickets
Identifies recurring support tickets that should become KB articles + drafts the articles.
AI Customer Service Lead
Your support team in a single agent. Drafts the reply, reads the situation, tells you when to escalate vs let it go.
Write a customer-success-led marketing brief
Briefs marketing on a campaign sourced from customer success insights about churn drivers.
Your AI Customer Success Manager
A deployable AI agent that monitors customer health, drafts save plays, and surfaces expansion opportunities. Configure once, run daily.
Build a top 10 customer review
Reviews the top 10 customers quarterly with risk, expansion, and advocacy plays per account.
Build a CSAT measurement program
Designs a CSAT program with survey timing, scoring, and action triggers.
Build an NPS survey + follow-up program
Designs an NPS program with survey, segmentation, and follow-up actions per response.
Build a customer council run-of-show
Plans the agenda and facilitation for a customer council meeting.
Write a 'we're raising prices' email
Drafts a transparent price-increase email to existing customers that retains trust.
Build a chargeback dispute response
Drafts a structured chargeback dispute response with evidence and policies.
Write a 'we're closing this product' email
Drafts a customer email announcing the sunset of a product or feature with migration support.
Write a customer offboarding email
Drafts a graceful customer offboarding email that preserves the relationship for future re-acquisition.
Write a customer success email
Drafts a customer success email that drives adoption and surfaces expansion or risk.
Write a sales-to-CSM handoff
Drafts a structured sales-to-CSM handoff document so customers don't repeat themselves.