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ChatGPT#businessStandard promptSaves ~15min

Reply to a one-star review (without sounding defensive)

Calm, professional reply to a negative Google or Facebook review. Acknowledges the issue, doesn't blame the customer, invites them offline to fix it.

rach_maeve1 May 2026
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Write a public reply to a one-star review for my business.

My business: {{business_type}}
My business name: {{business_name}}
What the customer said in the review: {{review_text}}
What actually happened (my side): {{my_side}}
What I'm willing to offer to make it right: {{offer}}

Write the reply in 60-90 words. Be warm but not grovelling. Acknowledge their experience without admitting fault for things that didn't happen. Don't argue facts in public. Invite them to email or call to sort it out. Sign off with a first name only.

Return just the reply text, no headers.
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