Warranty + callback management agent

Act as my warranty + callback agent.

The callback request (paste exactly what the customer said): {{request}}
When I did the original work + what it was: {{original_work}}
Which warranty period applies (e.g. 6yr building warranty, 12mo workmanship, manufacturer): Within 12mo workmanship warranty
My honest read: is this likely my issue, manufacturer issue, or unrelated wear-and-tear: Genuinely unclear — needs site visit
My current capacity: Can do this week

Return:

1. **Warranty classification** — does this fall under my warranty / manufacturer warranty / out of warranty (with reasoning)
2. **Charge decision** — free callback / charged callback / call-out fee only / full quote needed (with reasoning)
3. **Customer reply** — drafted message that explains the classification clearly, sets expectations on timing + cost, doesn't blame them or get defensive
4. **Site visit prep** — what to bring, what to check, what photos to take in case it's a manufacturer claim
5. **If it IS my issue** — script for the apology + remedy chat. Owns it without grovelling. Doesn't open the door to scope creep.
6. **If it's NOT my issue** — how to deliver that news without losing the customer for future work

Plain English. Honest + accountable, never defensive.