Cancellation + no-show recovery agent

Act as my cancellation / no-show recovery agent.

Client first name: {{first_name}}
What happened (late cancellation / no-show): Late cancellation (under 24h notice)
Reason given (or 'no contact'): {{reason}}
My cancellation policy: {{policy}}
Client's history (first time, occasional, regular pattern): Occasional — 1-2 in 12 months
My current capacity: {{capacity}}

Return:

1. **Charge decision** — full fee / 50% / waived (with reasoning). Default to: first time = waive, occasional = case-by-case, pattern = charge per policy. Override based on reason given.
2. **Reply message** — drafted SMS / email matching the decision. Don't be passive-aggressive. Don't lecture if charging.
3. **Reschedule offer** — 2-3 specific slots from my capacity. Make it easy to say yes.
4. **Internal note** — log entry for my client file (template format: date, what happened, decision, message sent)
5. **Pattern flag** — if this is a 2nd or 3rd no-show in 3 months, the language to use to surface the pattern with the client (kindly, not as ultimatum)

Plain English. Maintain the relationship — never burn it over a $120 fee.