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Difficult feedback message — when client isn't doing the work

Honest, kind message when a client isn't following through. Names what you've noticed without shame, gives them an out.

rach_maeve1 May 2026
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Write a message to a client who hasn't been doing the work between sessions.

Client first name: {{first_name}}
What we agreed they'd do: {{agreed_work}}
What's actually been happening (3 sessions in a row haven't done it / haven't replied to messages / etc): {{what_happened}}
My honest read of why (overcommitted / the work isn't right / lost belief / something else going on): Overcommitted — life is chaos right now
What I want to offer them (pause programme / shift the work / honest conversation): {{offer}}

Write 130-180 words. Warm, honest, no shame. Open by naming what you've noticed plainly (no 'I just wanted to check in'). Don't accuse. Acknowledge possible reasons gently. Offer them a real out — pausing the programme, shifting the work, or just having an honest chat. Make sure they know you're not annoyed — you're noticing because you care about them getting what they came for.

Not 'tough love'. Just honest care. Plain English.

Return just the message body.
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coachdifficult-feedbackaccountabilityhonest-conversation

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