Prompt/Porter
Sign in
Back to library
ChatGPT#communicationStandard promptSaves ~15min

Refund request — fast, empathetic reply

A two-paragraph reply that approves (or explains) the refund without making the customer feel like a problem. Saves both sides time.

rach_maeve7 May 2026
0.0(0)

Fill in the Template

0 / 8 filled

Your Built Prompt

Updates live as you type
A customer just asked for a refund. Help me reply.

Product: {{product}}
Order value: {{order_value}}
Reason given: {{reason}}
My policy: {{policy}}
My decision: {{decision}}
Optional context about this customer: {{context}}

Write a 2-paragraph email reply.
- First paragraph: acknowledge what they said in human language. No "we have received your request". No "as per our policy".
- Second paragraph: state the decision clearly + the next step (refund timing, return label, replacement).
- Sign-off as {{my_name}} from {{store_name}}.

Kind, fast, no jargon. AU English.
Run in

Fill in the required fields above to copy or run this prompt.

Tags

refundcustomer-supportreplyshopifyecommerce

Community Feedback

0 comments
Be the first to leave feedback on this prompt.

Related Prompts

More in Communication
ChatGPT
#communication

Clarify a vague client brief

Reads a client brief, lists what is missing, and writes a polite email asking the five highest-leverage clarifying questions before you start work.

0.0(0)
Copy
ChatGPT
#communication

Politely flag scope creep

A calm, factual email when work has drifted past the original scope. Keeps the relationship warm and protects margins.

0.0(0)
Copy
ChatGPT
#communication

Shipping delay heads-up message

A 3-line email that gets ahead of the angry-customer email. Apologises specifically, gives a clear new ETA, offers something small.

0.0(0)
Copy
ChatGPT
#communication

Parent update — weekly progress message

Brief weekly progress update parents can read in 30 seconds. Highlights one win, flags one focus area, ends with a parent-friendly question.

0.0(0)
Copy