Refund request — fast, empathetic reply
A two-paragraph reply that approves (or explains) the refund without making the customer feel like a problem. Saves both sides time.
Fill in the Template
0 / 8 filledYour Built Prompt
Updates live as you typeA customer just asked for a refund. Help me reply.
Product: {{product}}
Order value: {{order_value}}
Reason given: {{reason}}
My policy: {{policy}}
My decision: {{decision}}
Optional context about this customer: {{context}}
Write a 2-paragraph email reply.
- First paragraph: acknowledge what they said in human language. No "we have received your request". No "as per our policy".
- Second paragraph: state the decision clearly + the next step (refund timing, return label, replacement).
- Sign-off as {{my_name}} from {{store_name}}.
Kind, fast, no jargon. AU English.Fill in the required fields above to copy or run this prompt.
Tags
Community Feedback
0 commentsRelated Prompts
More in CommunicationShipping delay heads-up message
A 3-line email that gets ahead of the angry-customer email. Apologises specifically, gives a clear new ETA, offers something small.
Quarterly retainer review agent
A 5-output quarterly review pack: recap doc, outcome scorecard, renewal proposal, the email, and the call talking points - including the response to "we need to think about it."
Re-engagement agent for a client gone quiet
A 5-output re-engagement workflow: a real hook, the message, the 10-day fallback, a graceful "no" reply, and the CRM note that prevents over-chasing.
Mid-project scope creep capture + comms agent
A scope-creep workflow that calls the ask in or out, prices the work, gives the client three options, and produces both the reply and the internal log entry.