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ChatGPT#communicationStandard promptSaves ~15min

Shipping delay heads-up message

A 3-line email that gets ahead of the angry-customer email. Apologises specifically, gives a clear new ETA, offers something small.

rach_maeve7 May 2026
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I need to email customers whose orders are delayed.

Product: {{product}}
Original promised delivery: {{original_eta}}
New expected delivery: {{new_eta}}
Reason for delay: {{reason}}
What I can offer: {{compensation}}

Write a 3-paragraph email:
1. Apologise specifically. Name the order, name the delay, no corporate-speak.
2. State the new ETA + the reason in one line.
3. Offer the compensation + a clear "reply if you would rather cancel for a full refund".

Under 120 words. AU English. Sign-off from {{name}} at {{store}}.
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shippingdeliveryapologycustomer-commsecommerce

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