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Shipping delay heads-up message
A 3-line email that gets ahead of the angry-customer email. Apologises specifically, gives a clear new ETA, offers something small.
Lost-in-transit reply with clear next steps
Reply when a parcel never arrived and tracking has stalled. Acknowledges, lays out the plan, offers an interim solution, and commits to a follow-up date.
Build a 'ship daily' protocol
Sets up a daily shipping protocol where you ship something — even tiny — every day.
Carrier delay update — proactive group email
A proactive batch email when a carrier delay hits — tells customers before they ask, explains in plain English, gives a revised ETA + tracking link + apology offer. Beats the inbox flood.
Single-customer shipping apology with a revised ETA
A one-customer shipping reply that gives the real location, the real reason, and a revised ETA they can plan around. Includes a workaround if the order was time-sensitive.
Mass shipping delay notification agent
A 5-channel delay notification pack: email, SMS, Instagram Story sequence, website banner, and the CS reply template - all in the founder's voice, all matched to the same new ETA.
Build a 'pixel-perfect' design checklist
Provides a checklist for designers shipping pixel-perfect work that holds up in production.
Build a 'one big thing' daily protocol
Sets up a daily protocol of identifying and shipping one big thing per day.
Single-order delay recovery agent (apology + remedy + retention)
A 5-step single-order delay workflow: severity, remedy decision, the reply, the internal action list, and the 5-day check-in - so the recovery actually completes.