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Mass shipping delay notification agent
A 5-channel delay notification pack: email, SMS, Instagram Story sequence, website banner, and the CS reply template - all in the founder's voice, all matched to the same new ETA.
Single-customer shipping apology with a revised ETA
A one-customer shipping reply that gives the real location, the real reason, and a revised ETA they can plan around. Includes a workaround if the order was time-sensitive.
Shipping delay heads-up message
A 3-line email that gets ahead of the angry-customer email. Apologises specifically, gives a clear new ETA, offers something small.
Build a 'ship daily' protocol
Sets up a daily shipping protocol where you ship something — even tiny — every day.
Build a 'pixel-perfect' design checklist
Provides a checklist for designers shipping pixel-perfect work that holds up in production.
Build a 'one big thing' daily protocol
Sets up a daily protocol of identifying and shipping one big thing per day.