The Library
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ChatGPT
#communication
Faulty product apology + replacement reply
A specific apology for a genuinely faulty product. Names the fault back, offers a clear next step, and keeps the customer.
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ChatGPT
#communication
Lost-in-transit reply with clear next steps
Reply when a parcel never arrived and tracking has stalled. Acknowledges, lays out the plan, offers an interim solution, and commits to a follow-up date.
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ChatGPT
#communication
Refund request — fast, empathetic reply
A two-paragraph reply that approves (or explains) the refund without making the customer feel like a problem. Saves both sides time.
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Notion
#writing
Build a customer knowledge base FAQ from saved comms
A Notion AI agent that reads your saved customer comms and produces a frequency-ranked public FAQ with tags, plus three product / onboarding improvements that would prevent the same questions in future.
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