Notion#writingAgent promptSaves ~45min
Build a customer knowledge base FAQ from saved comms
A Notion AI agent that reads your saved customer comms and produces a frequency-ranked public FAQ with tags, plus three product / onboarding improvements that would prevent the same questions in future.
rach_maeve4 June 2026
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Updates live as you typeYou are Notion AI with access to the database / pages where I've been saving customer support emails, DMs, and chat transcripts. Read the lot and build me a public-ready FAQ I can publish or share.
Source pages / database: {{source_location}}
My product / service: {{product}}
Tone of the FAQ: {{tone}}
What I do NOT want to publish (pricing tricks, edge cases I'm fixing, named customers): {{do_not_publish}}
Number of FAQs to produce: {{faq_count}}
Process:
1. Read every customer message in the source.
2. Group questions that are essentially the same (same intent, different words).
3. Rank groups by FREQUENCY (most asked first).
4. For each top group, write:
- The question in the customer's natural phrasing (not corporate rewording)
- A 2 to 4 sentence answer, accurate to the product
- One link suggestion (page, video, doc) if relevant
- A tag: 'Pre-purchase' / 'Onboarding' / 'Troubleshooting' / 'Billing' / 'Other'
5. Order the FAQ from highest-frequency to lowest, within tag groupings.
Below the FAQ, list:
- The 3 things customers keep asking that suggest a product or copy improvement (not a doc fix).
- Anything I should add to onboarding to PREVENT future versions of these questions.
AU English. Skip anything from the do-not-publish list. If an answer needs verification, mark it "[verify before publishing]" rather than guessing.Run in
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