Customer complaint about workmanship — empathetic acknowledgement

Write a reply to a customer who's complained about workmanship on a job.

Customer first name: {{first_name}}
What they're complaining about: {{complaint}}
What I think might actually be going on (your honest read): {{my_read}}
What I'm willing to do to make it right: {{remedy}}
When I can be there to look or fix: {{when}}
My first name + business: {{me}}

Write 100-140 words. Warm + accountable. Don't argue facts in the first message — that comes after looking at it. Acknowledge their experience without over-promising. If your read is that the complaint is unfair, hold it back — go look first.

Structure:
- Open: thanks for letting me know (no 'sorry to hear that' — too passive)
- Take it seriously: 'I want to come look at it'
- The when (specific date/time)
- The remedy (depending on what we find — be willing without being a doormat)
- Close: 'reach out before then if anything changes'

Plain English.

Return just the message body.