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AI Customer Service Lead
Your support team in a single agent. Drafts the reply, reads the situation, tells you when to escalate vs let it go.
Refund denial agent (firm, fair, AU Consumer Law aware)
A 5-step refund denial workflow: a Consumer Law sanity check, the decline reply, a tone pass, the escalation message, and the policy lesson - all on one page.
Refund approval reply that keeps the customer
A refund approval that confirms in line 1, acknowledges the specific issue, lays out the process, and (optionally) keeps the door open for next time. Doesn't use the "we apologise for any inconvenience" line.
Refund denial reply with a real alternative
A refund denial that's firm but human — explains the policy in plain English, references Australian Consumer Law where relevant, and offers a genuine alternative instead of a dead-end no.
Carrier delay update — proactive group email
A proactive batch email when a carrier delay hits — tells customers before they ask, explains in plain English, gives a revised ETA + tracking link + apology offer. Beats the inbox flood.
Customer complaint about workmanship — empathetic acknowledgement
Sent within hours of a customer complaint about the quality of work. Acknowledges, doesn't argue, sets a clear next step.
Refund-or-replace decision agent
A 5-step refund workflow that checks AU Consumer Law, picks the right remedy, drafts the reply, lists the internal action, and flags the pattern if there is one.