Prompt/Porter
Sign in
Back to library
Claude#businessStandard promptSaves ~15min

Build a CSAT measurement program

Designs a CSAT program with survey timing, scoring, and action triggers.

rach_maeve29 April 2026

Fill in the Template

0 / 1 filled

Your Built Prompt

Updates live as you type
You are a customer experience lead. Design a CSAT program for {{product}}. Output: (1) the trigger points (after support ticket close, after onboarding, after key milestone), (2) the question (single 5-point scale + 1 open-ended), (3) sampling rules (don't survey too often), (4) scoring + benchmark (>4.5 strong, 4.0–4.5 ok, <4.0 needs action), (5) routing per response — high score: thank-you + advocacy ask, low score: 1:1 follow-up within 24 hours, (6) the report (weekly score + verbatims), (7) the action loop (close every <3 score), (8) what we never do (don't beg for 5s). Plain English.
Run in

Fill in the required fields above to copy or run this prompt.

Tags

csatsurveycustomermeasurement

Community Feedback

0 comments
Be the first to leave feedback on this prompt.

Related Prompts

More in Business
ChatGPT
#business

Quote follow-up — "still keen?" nudge

7-10 days after a quote, no reply yet. Soft nudge that doesn't feel pushy.

5.0(1)
Copy
Claude
#business

Write a sales proposal

Drafts a tight sales proposal with scope, deliverables, pricing, and acceptance.

5.0(1)
Copy
ChatGPT
#business

Polite chase email for an unpaid invoice

Three escalating chase templates in one go: friendly nudge (7 days), firmer follow-up (21 days), final notice (45 days).

5.0(1)
Copy
ChatGPT
#business

Reply to a one-star review (without sounding defensive)

Calm, professional reply to a negative Google or Facebook review. Acknowledges the issue, doesn't blame the customer, invites them offline to fix it.

5.0(1)
Copy