The Library
Browse Every Prompt
Filter by platform, role, function or prompt type. Save the ones you want, copy them straight into your favourite AI tool.
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FunctionAll functions
Prompt typeAll types
Birthday rebooking offer (warm, not spammy)
Use the birthday window as an anchor for a recall. Service-specific gift, two slots to choose from, no guilt-trip about how long it's been.
Faulty product apology + replacement reply
A specific apology for a genuinely faulty product. Names the fault back, offers a clear next step, and keeps the customer.
Lost-in-transit reply with clear next steps
Reply when a parcel never arrived and tracking has stalled. Acknowledges, lays out the plan, offers an interim solution, and commits to a follow-up date.
Group booking — 3-day-out final headcount reminder
Three days out from a group booking — locks in final headcount, dietaries, and deposit. The single biggest reason group bookings go pear-shaped is no headcount confirmation.
First-visit prep email — what to expect
A "first visit" email that takes the nerves out. Walks the new client through exactly what happens, what to bring, where to park — so they show up relaxed and on time.
Repeat no-show — final-notice message (warm but firm)
After 2-3 no-shows, the message that switches a client to prepayment without burning the relationship. Names the pattern, sets the new boundary, gives them an exit if it doesn't suit.
Refund request — fast, empathetic reply
A two-paragraph reply that approves (or explains) the refund without making the customer feel like a problem. Saves both sides time.
Shipping delay heads-up message
A 3-line email that gets ahead of the angry-customer email. Apologises specifically, gives a clear new ETA, offers something small.
Polite no-show follow-up SMS
An SMS to a client who did not show. Doesn't shame them, names the missed-fee policy if it applies, and books them in again.
Rebooking nudge — gentle, not salesy
A short SMS or email to a regular who is overdue for their usual booking. Recalls them without sounding desperate.
Booking confirmation that reduces no-shows
A confirmation message that is warm, short, and includes the prep info that makes clients show up on time and ready.
Booking no-show / late-cancel reply
A short, calm reply when a guest no-shows or cancels last minute. Keeps the door open without giving up the deposit policy.
Apology email when something went wrong
Service-recovery email after a stuff-up. Owns the mistake, says what you're doing about it, offers something to make it right.
Workflow: customer health → automated CSM playbook
Triggers automated CSM plays based on customer health signals.
Workflow: customer success quarterly business review
Generates the QBR for each strategic customer with metrics, value delivered, and next steps.
Workflow: customer satisfaction trigger response
Triggers tailored responses to customer satisfaction scores (CSAT, NPS, etc.).
Workflow: monthly customer expansion campaign
Runs a monthly expansion campaign for customers showing growth signals.
Workflow: support escalation workflow
Escalates support tickets that need engineering, product, or executive attention.
Workflow: customer renewal scoring + intervention
Scores upcoming renewals + triggers tailored interventions to maximise retention.
Workflow: weekly community management
Manages a Slack/Circle/Discord community with engagement, moderation, and content.
Workflow: customer email auto-categoriser
Categorises incoming customer emails to the right inbox + drafts replies for predictable categories.
Workflow: customer health scoring + expansion play
Identifies customers showing expansion signals + triggers tailored expansion outreach.
Workflow: customer renewal campaign
Runs the renewal campaign for a cohort of customers approaching contract end.
Workflow: customer success kick-off (per new customer)
Runs the kickoff process for every new customer to set up for success.
Workflow: customer success daily briefing
Generates a daily briefing for CSMs covering at-risk accounts, expansion signals, and tasks.
Workflow: customer review response bot
Drafts personalised responses to public reviews on App Store, G2, Trustpilot, etc.
Workflow: support ticket triage + draft-reply system
Multi-step workflow that classifies, prioritises, and drafts replies for incoming support tickets.
Workflow: churn-risk early warning + save plays
Identifies at-risk customers from usage signals and triggers tailored save plays.
Workflow: NPS detractor follow-up
Routes NPS detractors to the right human within 24h with a personalised outreach.
Workflow: customer health score + intervention
Calculates customer health scores, identifies at-risk accounts, and triggers tailored interventions.
AI Customer Service Lead
Your support team in a single agent. Drafts the reply, reads the situation, tells you when to escalate vs let it go.
Write a community manager weekly playbook
Provides a weekly playbook for community managers covering rituals, content, and engagement.
Write welcome message for an online community
Drafts a warm, on-brand welcome message for new members of a Slack/Circle/Discord community.
Write community engagement responses
Drafts on-brand responses for common community moments (kudos, complaints, questions, churn risks).
Your AI Customer Success Manager
A deployable AI agent that monitors customer health, drafts save plays, and surfaces expansion opportunities. Configure once, run daily.
Write a churn save script
Drafts a churn save script with reason-specific responses and offer ladder.