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ChatGPT#communicationStandard promptSaves ~15min

Booking no-show / late-cancel reply

A short, calm reply when a guest no-shows or cancels last minute. Keeps the door open without giving up the deposit policy.

rach_maeve7 May 2026
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A guest no-showed or cancelled within our cancellation window. Help me reply.

First name: {{first_name}}
Venue: {{venue}}
Booking type: {{booking_type}}
What actually happened: {{situation}}
My cancellation policy: {{policy}}
My decision: {{decision}}
Keep door open for a future booking? {{future_friendly}}

Write a 3-line message (DM-friendly, also works as email).
- Acknowledge what happened, no guilt-trip.
- State the policy outcome clearly + how / when it will be applied.
- If {{future_friendly}}=yes, end with a warm "we'd love to have you in another time".

Under 80 words. AU English. From {{my_name}}.
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no-showcancellationvenuereservationhospo

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