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Write a churn save script

Drafts a churn save script with reason-specific responses and offer ladder.

rach_maeve29 April 2026
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You are a retention specialist. Write a churn save script for a customer of {{product}} who has just submitted a cancellation request. Sections: (1) opening question — 'what changed?' (open-ended, listen), (2) reason-specific responses for the top 6 reasons (price, time, fit, missing feature, switched to competitor, just not using), (3) offer ladder per reason — pause / discount / 1:1 onboarding / refund / referral to better alternative, (4) the 3 phrases that always win back, (5) the 3 phrases that always backfire, (6) when to gracefully let them go, (7) post-cancel follow-up at day 30. Plain English.
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