Same-day no-show fee charge explanation
A no-show fee explanation that documents the agreed policy, the reminders sent, and offers a one-line "tell me what happened" exit so they don't chargeback. Calm and firm, not accusatory.
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Updates live as you typeA guest no-showed for a booking and I'm charging the no-show fee they agreed to at booking. I need to send a polite, firm explanation so they don't dispute the charge with their bank.
Venue name: {{venue_name}}
Guest name: {{guest_name}}
Missed booking date + time: {{booking_datetime}}
Party size: {{party_size}}
No-show fee amount: {{fee_amount}}
What they agreed to at booking (paste the clause): {{agreed_clause}}
When confirmation reminders were sent: {{reminders_sent}}
Is this a first-time no-show or repeat? {{repeat_status}}
Will they be welcome to rebook? {{rebook_welcome}}
Write a 140–170 word email.
- Subject: "Charge for missed booking — {{booking_datetime}}"
- Open: confirm the charge has been processed today. Amount. Card last 4 if available.
- One short paragraph: when they booked, the policy they agreed to (paraphrase, then quote in a callout).
- Confirmation reminders bullet: dates sent, channels.
- One line: "If something serious came up, reply and tell me — I'll review case-by-case."
- Close: if {{rebook_welcome}} is yes, invite them back warmly. If no, leave it neutral.
- Sign-off as {{your_name}}.
AU English. Calm + firm. No "we regret to inform you".Fill in the required fields above to copy or run this prompt.
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