The Library
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End-of-week cash + EFTPOS reconciliation agent
A 5-step weekly reconciliation: per-day match, tip handling, comp/staff meal check, GST scan, and the bookkeeper handover - so Monday opens clean.
Last-minute table reclaim agent
A 4-channel reclaim pack you can fire off in 2 minutes when a no-show frees a table: IG Story, FB post, regulars SMS, and the walk-in script.
End-of-week wage cost vs revenue snapshot
A Sunday-night wage % vs revenue snapshot for the week, with a single specific roster change recommendation for next week. Best day, worst day, and the why behind each.
No-show policy + comms agent (policy, reminder, post no-show)
A 5-piece no-show system: policy, confirmation email, 24-hour reminder, same-day confirm, and the post no-show message - all tone-matched to the venue.
End-of-week cash + EFTPOS reconciliation agent
A 5-step weekly reconciliation: per-day match, tip handling, comp/staff meal check, GST scan, and the bookkeeper handover - so Monday opens clean.
Pre-arrival email 3 days before the booking
Sent 3 days out: builds excitement, confirms the practical bits (arrival time, parking, dress code, dietary), and asks the one question that lets you make the stay better.
Welcome note for the room or table
A handwritten-style welcome note that gets left on the bed, the bar, or the dinner table. Warm, specific, and short enough to actually be left somewhere.
Special occasion guest acknowledgement
For when you know a guest is coming for a birthday, anniversary, engagement, or first night out after a hard year. Acknowledges the moment without making a song and dance.
Pre-booking confirmation SMS with parking + weather
A day-before SMS that confirms the booking and pre-answers the two questions guests always ask (parking + what to wear), with a low-friction cancel option to cut no-shows.
Weekly supplier orders agent (stock check to confirmations)
A weekly orders workflow: demand model, per-supplier order list, the over/under-order sanity check, the order messages, and the receiving checklist.
Supplier issue resolution agent (wrong delivery, price hike, missed cut-off)
A 5-step supplier issue workflow: read the pattern, set a fair ask, draft the message, line up Plan B, and write the 3-day follow-up - so one bad week does not run on for months.
Post-visit thank you with a soft review ask
Day-after thank-you email or SMS that doesn't feel like an autoresponder. Mentions one specific thing about their visit, then makes the review ask feel like a favour rather than a chore.
Recovery message when something went wrong
For the guest who had a hiccup mid-stay or mid-meal. Owns the issue, says what you're doing about it, makes a concrete gesture, opens the door for them to come back.
Limited-time set menu promo — 3 channels in one go
A limited-time set menu push in three formats at once: Instagram caption, email, and website block. Same anchor message, channel-appropriate length and structure.
Mid-shift roster gap — call-around SMS
A fast mid-shift fill-in SMS for the casual pool — states the shift, the rate, the cutoff, and a YES/NO reply pattern so the first yes wins. Includes the messaging order so you're not double-booking.
Last-minute staff-out coverage agent
A 5-step last-minute cover workflow: triage, the ask, Plan B, guest comms, and the day-after follow-ups - so a sick-call does not blow up the service.
Same-day no-show fee charge explanation
A no-show fee explanation that documents the agreed policy, the reminders sent, and offers a one-line "tell me what happened" exit so they don't chargeback. Calm and firm, not accusatory.
Seasonal menu launch email to regulars
A new-season menu launch email aimed at regulars — makes them feel first, names the three hero dishes, reassures on the favourites, includes a single chef quote. Goes out before the social push.
Weekly roster build agent (demand forecast to swap message)
A weekly rostering workflow: forecast, the roster itself, wage % check, the publish message, and the gap-alert template.
Roster swap request — accept or decline
A staff roster-swap reply that decides in line 1, explains briefly, and either confirms logistics or offers a real alternative. Same tone for yes or no — fair, casual, no "unfortunately".
Standing weekly order email to a new supplier
A reusable standing weekly order template for a new supplier — items, quantities, delivery window, substitution rule, payment terms, and a single-name contact for issues. Reply 'confirmed' closes the loop.
Short-notice substitution request to a supplier
A short-notice substitution request when delivery arrives short or wrong — states the problem, the specific ask, the by-when, and your backup plan so the supplier knows the stakes without you sounding panicked.
Seasonal menu launch agent (4-week plan)
A 4-week launch plan with weekly milestones for content, press, bookings, staff training, and the post-launch capture - so the new menu is a moment, not a soft fade.
Weekly food cost % review agent
A weekly food cost workflow: real % calculated, gap explained, three likely leaks, one menu-level fix, and three numbers to track next week.
Weekly menu specials roll-out agent (menu, IG, email, table card)
A 5-channel specials roll-out from one ingredient list: menu insert, IG caption, EDM section, table card, and the servers' patter lines.
Categorise a venue's weekly POS export
Categorise a week of POS takings (Square / Lightspeed / similar) into Xero-ready categories with GST status, fees and bookkeeper-flag column. Totals by category at the bottom.