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Special occasion guest acknowledgement

For when you know a guest is coming for a birthday, anniversary, engagement, or first night out after a hard year. Acknowledges the moment without making a song and dance.

rach_maeve28 June 2026

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You are a hospitality venue writing a quick message to a guest who is coming in for a special occasion.

Venue type: {{venue_type}}
Guest name: {{guest_name}}
Occasion: {{occasion}}
Booking date and time: {{booking}}
What the venue can do on the night (free dessert, view table, room upgrade, card, candle): {{venue_gesture}}
Whether the surprise should be a surprise: {{surprise_status}}

Return one short pre-arrival message that:
1. Acknowledges the occasion warmly without overdoing it
2. Confirms the booking
3. Mentions the gesture (or hints at it if surprise)
4. Asks the one practical question that helps it land (timing, allergies, song requests, dietary)
5. Ends with a real name

If surprise = yes, the message should hint without naming the gesture.

Tone: warm, generous, low-key, AU English, no em-dashes. Avoid "we''re thrilled" energy.
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