Recovery message when something went wrong
For the guest who had a hiccup mid-stay or mid-meal. Owns the issue, says what you're doing about it, makes a concrete gesture, opens the door for them to come back.
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Updates live as you typeYou are a hospitality venue owner reaching out to a guest after something went wrong during their visit.
Venue type: {{venue_type}}
Guest name: {{guest_name}}
What happened (what they experienced, what we know now): {{what_happened}}
What we''re doing about it internally: {{internal_action}}
What we''re offering them: {{gesture}}
Whether they''ve already left a review or feedback: {{review_status}}
Return a message that:
1. Opens by acknowledging the specific issue (not "we''re sorry for any inconvenience")
2. Owns it without throwing staff under the bus
3. Names what you''re doing internally
4. Makes a concrete gesture (the offer)
5. Invites them back without pressure
6. If they''ve already left a public review, gently invites them to call instead so it can be resolved
7. Signs off with the owner / manager''s direct line, not a no-reply
Tone: warm, accountable, AU English, no em-dashes. No corporate apology spiral. No "we value your feedback".Fill in the required fields above to copy or run this prompt.
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