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Short-notice substitution request to a supplier

A short-notice substitution request when delivery arrives short or wrong — states the problem, the specific ask, the by-when, and your backup plan so the supplier knows the stakes without you sounding panicked.

rach_maeve29 May 2026

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A core menu ingredient just arrived short or wrong and service is in a few hours. Help me message the supplier with a clear ask + a realistic alternative.

Venue: {{venue_name}}
Supplier: {{supplier_name}}
Item ordered + qty: {{ordered_item}}
What arrived (or didn't): {{actual_delivery}}
Service starting at: {{service_start}}
What I can use as a substitute (if they have it): {{my_sub_option}}
What I'd need delivered by: {{need_by_time}}
Backup plan if they can't fix it: {{my_backup}}
Channel: {{channel}}

Write a 100–130 word message.
- Open: state the problem in line 1 — what I ordered, what arrived, service time.
- One line: the specific ask ("Can you get me {{my_sub_option}} delivered by {{need_by_time}}?").
- One line: backup plan I'll run if they can't — so they know what's at stake but I'm not threatening.
- Close: "Reply yes/no within 30 mins so I can pivot if needed."
- Sign with first name + venue.

AU English. Calm, specific, solution-oriented. No "as a matter of urgency".
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