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Translate a creative concept for a non-creative client
Explain a creative concept to a client who isn't a designer — strip the jargon, use their language, end with the one question that moves the project forward.
Plain-English engagement letter cover note
A plain-English cover note that goes ABOVE the formal engagement letter — translates the clauses into what the client's actually agreeing to, names the out-of-scope limits, invites questions before signing.
Workflow: customer interview research → product backlog
Translates customer interview themes into prioritised product backlog items.
Build a sales SLA with marketing
Drafts a sales-marketing SLA defining lead handoff, response, and feedback loops.
Workflow: customer interview → product positioning
Translates customer interviews into refined product positioning.
Build a 'research insights to OKRs' protocol
Translates a quarter of research insights into the org's next-quarter OKRs.
Behavioural truths from a quant data set
Translate dry quant data into the human behavioural truths a creative team can actually brief against.
Design GIF reactions for community
Designs a custom GIF reaction set for a Slack or Discord community.
Workflow: weekly community management
Manages a Slack/Circle/Discord community with engagement, moderation, and content.
Workflow: 'turn customer feedback into product backlog'
Translates customer feedback (any source) into prioritised backlog items.
Build a Modern Slavery Statement (AU)
Drafts a Modern Slavery Statement under the AU Modern Slavery Act 2018.
Write welcome message for an online community
Drafts a warm, on-brand welcome message for new members of a Slack/Circle/Discord community.
Build a Slack etiquette guide
Drafts a Slack etiquette guide that improves async comms across the team.
Build a 'research findings sales enablement'
Translates research findings into sales enablement assets.
Build a Slack channel structure
Designs a Slack channel structure that scales without becoming chaos.
Translate corporate-speak to human
Rewrites corporate communication into plain, human language people actually want to read.
Search behaviour decoder
Translate keyword data into the human story behind the search bar, so SEO and paid copy stop sounding like robots.
Translate a complex topic into plain language
Translates a complex or technical topic into plain language for a general audience.
Write an SLA template
Drafts a Service Level Agreement template with uptime, support, and incident terms.
Write a marketing-sales SLA
Drafts a marketing-sales SLA defining lead handoff, response times, and feedback loops.
Build a 'voice of customer' Slack channel
Sets up a recurring 'voice of customer' Slack channel that keeps the team close to users.
Workflow: 'voice of customer' weekly synthesis
Synthesises the week's voice-of-customer signals into a single internal Slack post.