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Write an SLA template

Drafts a Service Level Agreement template with uptime, support, and incident terms.

rach_maeve29 April 2026
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You are a vendor success lead. Draft an SLA template for {{product}}. Sections: (1) parties + scope, (2) uptime guarantee (%, with measurement methodology), (3) planned maintenance windows + notice, (4) support hours (AU business hours + after-hours), (5) response time SLA per severity (P1 < 1hr, P2 < 4hr, P3 < 1bd, P4 < 3bd), (6) resolution targets, (7) incident communication (status page, email), (8) credits for SLA breach (formula + caps), (9) exclusions (force majeure, customer-caused, integrated services), (10) reporting cadence (monthly), (11) review and amendment process. Plain English. AUD.
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