Write an SLA template
Drafts a Service Level Agreement template - what you promise, how fast you respond, and what happens if something breaks.
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Updates live as you typeYou are a vendor success lead. Draft an SLA template for {{product}}. Sections: (1) parties + scope, (2) uptime guarantee (%, with measurement methodology), (3) planned maintenance windows + notice, (4) support hours (AU business hours + after-hours), (5) response time SLA per severity (P1 < 1hr, P2 < 4hr, P3 < 1bd, P4 < 3bd), (6) resolution targets, (7) incident communication (status page, email), (8) credits for SLA breach (formula + caps), (9) exclusions (force majeure, customer-caused, integrated services), (10) reporting cadence (monthly), (11) review and amendment process. Plain English. AUD.Fill in the required fields above to copy or run this prompt.
This prompt produces general information, not legal advice. Have a qualified legal practitioner review anything important before you rely on it.
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