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Raise your prices without losing customers
The price increase letter for any small business - what is changing, the honest why, fair notice, and the confident tone that keeps customers with you.
Respond to a formal complaint
The written response that takes a buyer or vendor complaint seriously without admitting things that are not true - acknowledges, explains, and offers a fair next step.
Send a vendor their marketing costs summary
An itemised, no-surprises summary of what was spent on a campaign and what it achieved - the email that makes the invoice feel fair.
Build a performance improvement plan (PIP)
Drafts a PIP that's fair, specific, and gives a real chance to recover.
Build a promotion process
Designs a promotion process that's transparent, fair, and not a popularity contest.
Refund denial agent (firm, fair, AU Consumer Law aware)
A 5-step refund denial workflow: a Consumer Law sanity check, the decline reply, a tone pass, the escalation message, and the policy lesson - all on one page.
Supplier issue resolution agent (wrong delivery, price hike, missed cut-off)
A 5-step supplier issue workflow: read the pattern, set a fair ask, draft the message, line up Plan B, and write the 3-day follow-up - so one bad week does not run on for months.
Build an equipment + work-from-home stipend policy
Drafts an equipment + work-from-home stipend policy that's fair and AU-tax-friendly.
Build an employment contract review (AU)
Reviews an AU employment contract for fairness + Fair Work compliance before signing.
Build a Fair Work compliance check (AU employer)
Audits an AU employer for Fair Work Act + entitlements compliance.
Cancellation / refund policy explainer
Clear written policy you can paste into your terms or send when someone asks. Friendly, fair, sets clean expectations.
Write a refund policy
Drafts a clear, fair refund policy for a digital product or subscription.
Write a performance review
Drafts a fair, specific performance review covering wins, gaps, and development plan.
Design a take-home assignment
Designs a fair take-home assignment that respects candidates' time.
Roster swap request — accept or decline
A staff roster-swap reply that decides in line 1, explains briefly, and either confirms logistics or offers a real alternative. Same tone for yes or no — fair, casual, no "unfortunately".
Write a complaint email
Drafts a complaint email that's firm, fair, and gets results without being unpleasant.
Build an NDA review framework
Reviews an NDA for fairness, scope, and red flags before signing.
Build Terms of Service (AU SaaS)
Drafts Terms of Service for an AU SaaS that's clear, fair, and legally sound.