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Trust account weekly reconciliation script
Walks the weekly trust account reconciliation step by step: deposits in, withdrawals out, balance match, exceptions to flag. The discipline that keeps your REI audit clean.
Match Stripe payouts to bank deposits
Reconcile a week of Stripe payouts to the deposits in your bank feed — accounts for fees, refunds and chargebacks, flags anything that doesn't match.
Bespoke quote for an off-menu package
A bespoke off-menu quote that's itemised, GST-clear, includes a deposit-to-confirm and a quote-expiry, and lets the client say yes in a one-word reply. Plus a one-liner on how price moves if scope changes.
Repeat no-show — deposit-going-forward conversation
A firm-but-warm follow-up to a repeat no-show that sets a deposit-going-forward rule without lecturing. Tone shifts at the close depending on whether you actually want to keep them.
Same-day no-show check-in — give the benefit of the doubt
A same-day no-show check-in that leads with concern, offers an easy rebook, and quietly tees up the deposit conversation only if it's a repeat. Doesn't use "we missed you today".
Booking no-show / late-cancel reply
A short, calm reply when a guest no-shows or cancels last minute. Keeps the door open without giving up the deposit policy.
Group booking — 3-day-out final headcount reminder
Three days out from a group booking — locks in final headcount, dietaries, and deposit. The single biggest reason group bookings go pear-shaped is no headcount confirmation.