The Library
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Write a function or event proposal
Turns an event enquiry into a proposal that wins the booking - spaces, packages, a worked total, and the terms, all in one confident page.
Last-minute table reclaim agent
A 4-channel reclaim pack you can fire off in 2 minutes when a no-show frees a table: IG Story, FB post, regulars SMS, and the walk-in script.
Reception phone script for new patient calls
A friendly script for whoever answers the phone - the questions to ask a new caller, how to explain fees without awkwardness, and when to flag something urgent to the clinician.
Reply to an enquiry so it becomes a booking
The fast, warm reply to a booking enquiry that answers the question, adds the one detail that sells the visit, and makes saying yes effortless.
Write your service menu so people book
Service descriptions that tell people exactly what they get, how long it takes and what it costs - written to help them choose, not to decode.
No-show policy + comms agent (policy, reminder, post no-show)
A 5-piece no-show system: policy, confirmation email, 24-hour reminder, same-day confirm, and the post no-show message - all tone-matched to the venue.
Build a travel optimisation system
Sets up a travel system for repeat trips with packing list, bookings, and prep.
Group booking — 3-day-out final headcount reminder
Three days out from a group booking — locks in final headcount, dietaries, and deposit. The single biggest reason group bookings go pear-shaped is no headcount confirmation.
Seasonal menu launch agent (4-week plan)
A 4-week launch plan with weekly milestones for content, press, bookings, staff training, and the post-launch capture - so the new menu is a moment, not a soft fade.