The Library
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Pre-send invoice review agent (catches the things that cause delays)
A pre-send invoice walkthrough: line item check, compliance check, AP-friendliness fixes, the cover email, and the internal record - so the invoice gets paid first time.
Mass shipping delay notification agent
A 5-channel delay notification pack: email, SMS, Instagram Story sequence, website banner, and the CS reply template - all in the founder's voice, all matched to the same new ETA.
Single-order delay recovery agent (apology + remedy + retention)
A 5-step single-order delay workflow: severity, remedy decision, the reply, the internal action list, and the 5-day check-in - so the recovery actually completes.
Carrier delay update — proactive group email
A proactive batch email when a carrier delay hits — tells customers before they ask, explains in plain English, gives a revised ETA + tracking link + apology offer. Beats the inbox flood.
Shipping delay heads-up message
A 3-line email that gets ahead of the angry-customer email. Apologises specifically, gives a clear new ETA, offers something small.