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2 prompts·Search: "denial"
Claude
#communication

Refund denial agent (firm, fair, AU Consumer Law aware)

A 5-step refund denial workflow: a Consumer Law sanity check, the decline reply, a tone pass, the escalation message, and the policy lesson - all on one page.

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Claude
#communication

Refund denial reply with a real alternative

A refund denial that's firm but human — explains the policy in plain English, references Australian Consumer Law where relevant, and offers a genuine alternative instead of a dead-end no.

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