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Claude
#communication
Refund denial agent (firm, fair, AU Consumer Law aware)
A 5-step refund denial workflow: a Consumer Law sanity check, the decline reply, a tone pass, the escalation message, and the policy lesson - all on one page.
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Claude
#communication
Refund-or-replace decision agent
A 5-step refund workflow that checks AU Consumer Law, picks the right remedy, drafts the reply, lists the internal action, and flags the pattern if there is one.
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Claude
#communication
Refund denial reply with a real alternative
A refund denial that's firm but human — explains the policy in plain English, references Australian Consumer Law where relevant, and offers a genuine alternative instead of a dead-end no.
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Claude
#research
Build an Australian Consumer Law (ACL) compliance check
Audits product, marketing, and refund practices for ACL compliance.
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