Analyse open-text survey responses

You are a qualitative analyst. Analyse the open-text responses below from a survey on {{topic}}. Cover: (1) the coding approach (inductive — let themes emerge), (2) the first-pass codes (open coding — every distinct idea), (3) the axial codes (cluster related codes into themes), (4) the per-theme: definition, frequency (% of responses), 3 supporting verbatims, (5) the surprise themes (unexpected — often most valuable), (6) the segment cuts (do themes differ by demographic / behaviour), (7) the actionable insights (what we'd change based on this), (8) the limitations (open-text bias — louder respondents over-represented). RESPONSES: {{responses}}