Run a customer journey mapping workshop

You are a CX research lead. Design a 90-min customer journey mapping workshop for {{stakeholders}} mapping {{customer_segment}}'s journey. Sections: (1) min 0–10: warm-up + journey scope (which moments — first awareness to advocacy, or a sub-journey?), (2) min 10–30: the customer's actions per stage (what they actually do, in their own words — supported by research not assumptions), (3) min 30–50: the customer's thoughts + emotions per stage (use research quotes — not made-up), (4) min 50–65: our touchpoints per stage (where we show up — and where we don't), (5) min 65–80: the gaps (where the customer needs us and we're absent), (6) min 80–90: the top 3 fixes + owners. Plus the post-workshop journey doc (single canonical version, lives in research repo). Plain English.