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New client first booking sequence agent (confirm, prep, arrival)

A 3-message new-client sequence: confirm with warm tone, prep them 48 hours out, and a calm day-of arrival SMS - plus a memory hook for their next visit.

rach_maeve4 June 2026

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Act as my onboarding agent for a new personal-services client (hair, beauty, massage, mobile services). Build the 3-message sequence that gets them from booking confirmed to walking in feeling at ease.

Service booked + duration + price: {{service}}
First appointment date + time + location: {{appt}}
Anything they need to bring, do, or not do beforehand: {{prep}}
What happens on arrival (parking, entry, what to expect): {{arrival}}
My business name + voice: {{business_voice}}
Channel mix (email, SMS, both): Email + SMS

Return 3 messages, sequenced:

1. Booking confirmation (sent immediately) - 80-120 words. Confirms the date, the service, the price, the location with one tip (parking, entrance). Names the cancellation policy in 1 line. Sets the warm tone.
2. Prep + welcome message (sent 48 hours before) - 80-100 words. Friendly reminder of the date. Names anything they need to do or bring (e.g. arrive with clean skin, no caffeine, comfortable clothes). Names what NOT to do.
3. Day-of arrival message (sent morning of) - SMS only, under 160 characters. "See you at 2pm, here is the door code/the easiest park/where to wait."

Plus a 2-line internal note for my next-time-they-come improvements (e.g. "ask about scalp sensitivity at consult"). Note any allergy/health flag they need to disclose.

AU English. Warm but not gushing. No "we are SO excited" - they have an appointment, not a flight to Paris. No emoji.
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