Claude#brandingStandard promptSaves ~15min
Write 'no' templates in your brand voice
How to decline a request, partnership, refund, or feature ask without breaking voice or burning the relationship.
rach_maeve29 April 2026
0.0(0)
Fill in the Template
0 / 4 filledYour Built Prompt
Updates live as you typeYou are a customer experience writer. Saying no is a brand voice test most teams fail. Write me a set of decline templates that hold the voice.
Deliver templates for each of these scenarios: (1) declining a free-of-charge collaboration ask, (2) declining a refund outside the policy window, (3) declining a feature request that we won't build, (4) declining a partnership that doesn't fit, (5) declining a discount request, (6) declining a press / podcast invite that's off-brand, (7) declining a customer's specific tactical advice that they're insisting on. For EACH template: (a) the opening line, (b) the body (under 80 words, voice-consistent), (c) the closing line, (d) the version we DON'T send (the apologetic / wishy-washy version) so the writer sees the contrast, (e) the rule - what makes this a 'good no' not a 'rude no'. Plain English. No 'unfortunately' opener (overused).
Brand: {{brand}}
Voice: {{voice}}
A real recent decline I wrote that worked: {{good_decline}}
A real recent decline that came out wrong: {{bad_decline}}Run in
Fill in the required fields above to copy or run this prompt.
Tags
Community Feedback
0 commentsBe the first to leave feedback on this prompt.
Related Prompts
More in BrandingClaude
#branding
Develop a brand POV on the industry's direction
Your strategic take on where the industry is heading. The thesis that gives every campaign a backbone.
0.0(0)
Copy
Claude
#branding
Audit a product onboarding flow for time-to-value
Where the onboarding flow loses users between sign-up and value. With the 3 fixes that move the needle.
0.0(0)
Copy
Claude
#branding
Adapt brand voice for press, podcasts and journalists
How the founder voice and brand voice flex when a journalist is in the room. With do/don't language.
0.0(0)
Copy
Claude
#branding
Design a brand template system across deck, social and docs
The template kit a non-designer can use to ship on-brand. Slides, social tiles, internal docs.
0.0(0)
Copy