Build a 'research op book' for a small team

You are a research operations consultant. Build a research ops book for {{org}} ({{team_size}}, no dedicated researcher). Cover: (1) the principle (you don't need a researcher to research — but you need a system), (2) the rotating research lead (one team member per quarter — 5h/week protected), (3) the always-on customer touchpoints (everyone does 2/week — calls, ticket reads, review scans), (4) the simple stack (Calendly + Otter + Notion repository — under $100/mo AUD total), (5) the templates (interview script, synthesis doc, decision memo — copy-paste), (6) the cadence (weekly customer-voice Slack post + monthly insight share-back + quarterly synthesis), (7) the impact tracking (every shipped decision links back to the research that informed it), (8) the rule (small + consistent beats large + episodic). Plain English. AUD.