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Insurer escalation agent (WorkCover/TAC/DVA)

When the insurer wants more sessions / a return-to-work date / questions your assessment — this agent drafts the escalation letter + evidence pack.

rach_maeve3 May 2026
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Act as my insurer escalation agent.

Insurer: WorkCover / WorkSafe
Client initials + claim number: {{client_claim}}
What the insurer is asking / pushing back on (paste their email/letter): {{insurer_position}}
My clinical position (in plain English): {{my_position}}
Evidence I have to support my position: {{evidence}}
What I'm asking for: {{ask}}

Return:

1. **Tone diagnosis** — what energy is the insurer bringing? (collaborative, sceptical, cost-cutting, hostile). Match my response accordingly.
2. **Formal response letter** — 300-450 words. Acknowledges their position, presents my clinical reasoning + evidence, makes the specific ask. Doesn't get defensive. Cites outcome measures + functional milestones, not just 'feels better'.
3. **Evidence attachments checklist** — what to attach (outcome score trend, functional milestones with dates, GP letters supporting the plan)
4. **Internal note for my file** — what I'm doing, why, expected next steps from the insurer, when to escalate further (Independent Medical Examination, ombudsman, etc.)
5. **Plan B** — if they decline, what's my next move and what does the client need to know

Plain English. Formal where it serves, plain where it doesn't.
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