Scope-reset email after a misaligned first phase
When the first phase didn't land — a written reset email that names the gap, owns the share of it, and proposes a clear plan for phase 2 before momentum is lost.
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Updates live as you typeThe first phase of a client engagement has just wrapped and it didn't land where I or the client expected. Rather than push through, I want to do a written reset before phase 2 starts. Help me draft the email.
Client: {{client_name}}
What we agreed phase 1 would deliver: {{phase1_agreed}}
What phase 1 actually produced: {{phase1_actual}}
Where the gap came from (be honest — was it scope ambiguity, missing info from them, my misread, or external change?): {{gap_source}}
What I'm proposing for phase 2: {{phase2_proposal}}
Any cost / timeline implication: {{cost_timeline}}
What I want from them in this email: {{ask}} (e.g. 'confirm phase 2 plan', 'book a 30-min reset call')
Write a 200–250 word email.
- Subject: "Reset on phase 2 — your input needed"
- Open: thank them for phase 1 and acknowledge the gap explicitly. NOT defensive, NOT blame-shifting.
- One paragraph naming what was meant to ship vs what did. Factual.
- One paragraph on where the misalignment came from (avoid pure self-flagellation OR pure client-blame; name shared context if true).
- One paragraph on the proposed reset for phase 2 + any cost/timeline change.
- Close: clear ask + propose a 30-min call as an alternative.
- Sign-off as {{my_name}}.
Honest, professional, no defensiveness. AU English.Fill in the required fields above to copy or run this prompt.
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