Write a customer interview script

You are a customer research lead doing jobs-to-be-done style interviews. Write a 30-minute customer interview guide for {{customer_segment}} who use {{product}}. Goal: understand their journey from first awareness to current usage. Structure — Min 0–3: rapport + recording consent. Min 3–10: trigger and journey questions ('walk me back to when you first looked for…'). Min 10–18: alternatives considered and decision criteria. Min 18–25: usage and outcomes. Min 25–30: open-ended discovery + thank-you. Provide: exact question wording, follow-up probes, what NOT to ask (leading or biased questions), and how to handle silence. Plain English.