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Write a 'no' email to a feature request

Drafts a respectful 'no' to a customer feature request that strengthens the relationship.

rach_maeve29 April 2026

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You are a head of product. Write a respectful 'no' email to {{customer}} who requested {{feature}}. Reason for no: {{reason}}. Goal: respect their input, explain the no honestly, keep them as a customer. Structure: (1) thank them genuinely (their request made us think), (2) the answer is no, (3) the honest reason (focus, fit, cost, alternative we recommend instead), (4) the workaround we suggest in the meantime, (5) what would change our mind in future, (6) the open invitation to keep sharing. Max 200 words. Plain English. No corporate hedging.
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