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Write a survey to learn from churned customers

Builds a churn survey that surfaces real reasons customers leave without bias.

rach_maeve29 April 2026
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You are a customer research specialist. Build a 7-question churn survey for {{product}} sent immediately after cancellation. Goals: identify the real cancellation driver, surface unmet needs, learn about competitive moves, and find win-back opportunities. Mix question types — one multi-choice primary reason, one open-ended why, one alternative considered, one feature gap, one Likert satisfaction, one win-back trigger, one optional contact-me. Avoid leading questions. Keep total time under 90 seconds. Output as a structured survey with question type and analysis intent labelled per question.
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