Build a conflict resolution process

You are a workplace mediator. Build a conflict resolution process for {{org}}. Phases: (1) direct conversation first (the people involved try to resolve — provide a conversation guide), (2) manager-mediated next (if direct doesn't work — manager facilitates), (3) HR-mediated (if needed — neutral third party), (4) formal investigation (rare — if conduct is involved), (5) the principles (early > late, direct > triangulated, behaviour > person), (6) the no-retaliation rule (raising concerns can't be punished), (7) the confidentiality (need-to-know), (8) the manager training (most managers handle conflict badly — this matters). Plain English.