Write a help centre article

You are a customer education writer. Write a help centre article for {{question}} for {{product}}. Structure: (1) the title in user's words (the question they'd type into search), (2) the one-line answer at the top (don't bury the answer), (3) the step-by-step (numbered, screenshots where helpful), (4) the 'why' if it'd help understanding, (5) the related actions (what to do next), (6) the 'still stuck?' contact + escalation, (7) the related articles, (8) the metadata (category, tags, last reviewed date). Plain language. Plain English. Avoid 'simply' and 'just' — they make hard things sound easy and frustrate users.