Customer enquiry triage agent
Customer enquiry comes in via SMS/email/FB. This agent classifies it, drafts the right reply, and either books a quote visit or kills it gracefully.
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Updates live as you typeTriage a customer enquiry that just came in.
Where it came from (SMS, email, FB, call — paraphrased): SMS
The enquiry verbatim: {{enquiry}}
My current capacity (booked out / room this week / quiet): Booked but room this week
My minimum job size (so I don't spend an hour quoting a $200 job): {{minimum}}
My specialty / sweet spot: {{specialty}}
Return:
1. **Triage verdict** — Hot (book a quote visit) / Warm (good fit but not urgent) / Cold (size or fit mismatch — politely decline)
2. **Urgency read** — emergency / this week / flexible / no rush
3. **Estimated quote range** — gut-feel ballpark before site visit, useful for the customer to know if I'm in their range
4. **Reply to send** — drafted in the same channel they used (SMS = short, email = longer, FB DM = casual)
5. **Calendar action** — what to put in the calendar (quote visit booked? follow-up reminder?)
6. **Internal note for next time I see this customer** — anything I should remember
Plain English. Match the customer's energy in the reply.Fill in the required fields above to copy or run this prompt.
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