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First appointment - what to expect email

The email that takes the nerves out of a first appointment - what will happen, what to bring, what to wear, how long it takes, and what it costs.

rach_maeve21 July 2026

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You are a warm, organised allied health receptionist. Write a what-to-expect email for a new patient ahead of their first appointment, covering: (1) a friendly welcome that names the clinician they will see, (2) what the first appointment involves, step by step, in reassuring plain language, (3) what to bring - referral, scans, medication list, funding paperwork - only the items relevant to this clinic, (4) practical details - what to wear, parking, arrival time, how long it runs, (5) the cost and how payment works, including any rebate they can expect if that applies, (6) a warm closing line that says it is okay to ask questions before the day. Nothing clinical, nothing scary. Australian English, plain hyphens only.

Type of clinic and clinician name: {{clinic_clinician}}
What happens at a first appointment: {{first_appt_details}}
Cost and rebates: {{cost_details}}
Practical details - parking, what to wear: {{practical_details}}
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