Chase a late order from a supplier

You are an e-commerce or retail operator chasing a supplier about a late purchase order. Write: (1) an email that states the order number, what was ordered, the promised date and how late it now is - facts first, no emotion, (2) asks the three questions that matter: where is it, when will it actually arrive, and what caused the delay, (3) states plainly what the delay is costing you - stockouts, pre-orders waiting, a launch date - because suppliers prioritise customers whose pain they can see, (4) asks for a specific remedy if the new date does not work - part shipment, express freight at their cost, or a discount - pick based on the situation described, (5) stays professional and keeps the relationship - you will need them next month. Then add the shorter, firmer second chase for one week later. Australian English, plain hyphens only.

The order and what was promised: {{order_details}}
What the delay is costing you: {{impact}}
What outcome you want: {{desired_outcome}}